Consumer Survey Results 2000

To Help You Compare Care Systems: Quality from the Consumer's Point of View


Buyers Health Care Action Group's Choice Plus 2000 report shows quality information (Getting care without long waits shown here) for care systems sorted into cost groups. Provided by Buyers Health Care Action Group.


Cost Group 1 (least expensive)

Care System: Children's Physician Hospital Organization (Quality Award Winner).
(This Care System provides only children's care.)
Children's Care
Percentage who said they sometimes or never got care without long waits: 10%.
Percentage who said they usually got care without long waits: 33%.
Percentage who said they always got care without long waits: 57%.

Care System: St. Croix Valley Healthcare (Quality Award Winner).
Adults' Care
Percentage who said they sometimes or never got care without long waits: 19%.
Percentage who said they usually got care without long waits: 36%.
Percentage who said they always got care without long waits: 45%.
Children's Care
Percentage who said they sometimes or never got care without long waits: 15%.
Percentage who said they usually got care without long waits: 35%.
Percentage who said they always got care without long waits: 50%.

Care System: Wright/Sherburne County Physicians Hospital Organization.
No results-insufficient numbers.

Cost Group 2 (more expensive)

Care System: Access Quality Care System (Quality Award Winner).
Adults' Care
Percentage who said they sometimes or never got care without long waits: 19%.
Percentage who said they usually got care without long waits: 41%.
Percentage who said they always got care without long waits: 40%.
Children's Care
Percentage who said they sometimes or never got care without long waits: 19%.
Percentage who said they usually got care without long waits: 38%.
Percentage who said they always got care without long waits: 43%.

Care System: Atlina Care System.
Adults' Care
Percentage who said they sometimes or never got care without long waits: 25%.
Percentage who said they usually got care without long waits: 39%.
Percentage who said they always got care without long waits: 36%.
Children's Care
Percentage who said they sometimes or never got care without long waits: 20%.
Percentage who said they usually got care without long waits: 38%.
Percentage who said they always got care without long waits: 42%.

Care System: Aspen.
Adults' Care
Percentage who said they sometimes or never got care without long waits: 25%.
Percentage who said they usually got care without long waits: 37%.
Percentage who said they always got care without long waits: 38%.
Children's Care
Percentage who said they sometimes or never got care without long waits: 9%.
Percentage who said they usually got care without long waits: 39%.
Percentage who said they always got care without long waits: 52%.

Care System: Fairview Physician Associates.
Adults' Care
Percentage who said they sometimes or never got care without long waits: 25%.
Percentage who said they usually got care without long waits: 34%.
Percentage who said they always got care without long waits: 41%.
Children's Care
Percentage who said they sometimes or never got care without long waits: 18%.
Percentage who said they usually got care without long waits: 39%.
Percentage who said they always got care without long waits: 43%.

Care System: Family Health Services Minnesota, P.A.
Adults' Care
Percentage who said they sometimes or never got care without long waits: 20%.
Percentage who said they usually got care without long waits: 36%.
Percentage who said they always got care without long waits: 44%.
Children's Care
Percentage who said they sometimes or never got care without long waits: 17%.
Percentage who said they usually got care without long waits: 31%.
Percentage who said they always got care without long waits: 52%.

Care System: HealthEast Care System (Quality Award Winner).
Adults' Care
Percentage who said they sometimes or never got care without long waits: 23%.
Percentage who said they usually got care without long waits: 36%.
Percentage who said they always got care without long waits: 41%.
Children's Care
Percentage who said they sometimes or never got care without long waits: 18%.
Percentage who said they usually got care without long waits: 30%.
Percentage who said they always got care without long waits: 52%.

Care System: Hennepin Faculty Associates.
Adults' Care
Percentage who said they sometimes or never got care without long waits: 14%.
Percentage who said they usually got care without long waits: 31%.
Percentage who said they always got care without long waits: 55%.
Children's Care
Percentage who said they sometimes or never got care without long waits: 9%.
Percentage who said they usually got care without long waits: 29%.
Percentage who said they always got care without long waits: 62%.

Care System: Minnesota HealthCare Network.
Adults' Care
Percentage who said they sometimes or never got care without long waits: 21%.
Percentage who said they usually got care without long waits: 36%.
Percentage who said they always got care without long waits: 43%.
Children's Care
Percentage who said they sometimes or never got care without long waits: 17%.
Percentage who said they usually got care without long waits: 33%.
Percentage who said they always got care without long waits: 50%.

Care System: North Physicians Health Organization.
Adults' Care
Percentage who said they sometimes or never got care without long waits: 20%.
Percentage who said they usually got care without long waits: 39%.
Percentage who said they always got care without long waits: 41%.
Children's Care
Percentage who said they sometimes or never got care without long waits: 19%.
Percentage who said they usually got care without long waits: 36%.
Percentage who said they always got care without long waits: 45%.

Care System: Park Nicollet/ Methodist/ HealthSystem Minnesota (Quality Award Winner).
Adults' Care
Percentage who said they sometimes or never got care without long waits: 24%.
Percentage who said they usually got care without long waits: 39%.
Percentage who said they always got care without long waits: 37%.
Children's Care
Percentage who said they sometimes or never got care without long waits: 14%.
Percentage who said they usually got care without long waits: 38%.
Percentage who said they always got care without long waits: 48%.

Cost Group 3 (most expensive)

Care System: HealthPartners Regional Affiliated.
Adults' Care
Percentage who said they sometimes or never got care without long waits: 26%.
Percentage who said they usually got care without long waits: 39%.
Percentage who said they always got care without long waits: 35%.
Children's Care
Percentage who said they sometimes or never got care without long waits: 20%.
Percentage who said they usually got care without long waits: 40%.
Percentage who said they always got care without long waits: 40%.

Care System: HealthPartners Medical Group.
Adults' Care
Percentage who said they sometimes or never got care without long waits: 19%.
Percentage who said they usually got care without long waits: 37%.
Percentage who said they always got care without long waits: 44%.
Children's Care
Percentage who said they sometimes or never got care without long waits: 12%.
Percentage who said they usually got care without long waits: 37%.
Percentage who said they always got care without long waits: 51%.

Care System: University of Minnesota Physicans Care System.
No results-Care System is new.


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